Accessibility Statement

This accessibility statement applies to Kent County Council Job Search, run by HR Connect. HR Connect is a trading brand within Commercial Services Group (CSG) People Services (a trading style of Commercial Services Kent Ltd – Reg No: 5858177), a company wholly owned by Kent County Council and registered in England and Wales.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.  

AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HR Connect, on behalf of Kent County Council, is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.2 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

Website Design

Page: Job Search

Logo does not include alt text (WCAG 1.1.1)

Reflow

Page: Login Page

When zooming in above 300% or using mobile devices, the language selection button may become unusable due to limited space caused by the logo width. This makes it difficult for users with low vision who rely on zooming to select their language and proceed with login. (WCAG 1.4.10)

We are working with our developer to fix this issue as soon as possible.

Page: Review Contract

When zoomed to 400%, reflow issues cause page content to become unreadable, making it difficult for users with low vision to access critical information. (WCAG 1.4.10)

We are working with our developer to fix this issue as soon as possible.

Info and Relationship

Page: Registration Questionnaire

The input field in the registration questionnaire has a broken aria-labelled by reference when no guidance is provided with the question, although a visible label is present. This may cause confusion for screen reader users who rely on proper ARIA associations to understand form fields. (WCAG 1.3.1)

We are working with our developer to fix this issue as soon as possible.

Page: Profile page and helper question marks

Helper question marks do not have screen reader-accessible text, even though they can be accessed with a keyboard. This means visually impaired users relying on screen readers may not receive any useful information when focusing on these icons, limiting their ability to understand the provided help content. (WCAG 1.3.1)

We are working with our developer to fix this issue as soon as possible.

Page: Job Search

The job search menu is a mix of role tabs and presentation elements, which makes it unclear and difficult to navigate using assistive technology. Screen readers may not properly interpret the structure, making it harder for users to understand and interact with the menu. (WCAG 1.3.1)

We are working with our developer to fix this issue as soon as possible.

Consistent Navigation

Page: Application Questionnaires

Action buttons on the questionnaire pages are not positioned consistently with the rest of the application process, which may confuse users who rely on familiar navigation patterns. Inconsistent UI layouts can be especially challenging for users with cognitive disabilities or assistive technology. (WCAG 3.2.3)

We are working with our developer to fix this issue as soon as possible.

Keyboard Accessibility

Page: Job Search> Saved Searches

The "delete saved search" confirmation dialog cannot be accessed via keyboard, preventing users who rely on keyboard navigation from completing the deletion process. (WCAG 2.1.1)

We are working with our developer to fix this issue as soon as possible.

Labels or Instructions

Page: Onboarding Tasks

Reference input fields contain broken or orphaned labels, preventing screen readers from properly associating labels with inputs, which makes form completion challenging. Similarly, the bank details input fields (and possibly other workflows) also have broken labels, creating difficulties for users with screen readers. Additionally, the next steps in the onboarding workflow appear as disabled buttons but can still be focused, confusing users who might assume they can be activated. (WCAG 3.3.2)

We are working with our developer to fix this issue as soon as possible.

Name, Role, Value

Page: Onboarding Tasks

Reference input fields contain broken or orphaned labels, preventing screen readers from properly associating labels with inputs, which makes form completion challenging. Similarly, the bank details input fields (and possibly other workflows) also have broken labels, creating difficulties for users with screen readers. Additionally, the next steps in the onboarding workflow appear as disabled buttons but can still be focused, confusing users who might assume they can be activated. (WCAG 4.1.2)

We are working with our developer to fix this issue as soon as possible.

Content that’s not within the scope of the accessibility regulations

Not applicable.

3rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-HR Connect websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on 30th April 2025. It was last reviewed on 28th April 2025.

This website was last tested on 3rd April 2025 by KCC. Tests are carried out by both KCC and TribePad.