Accessibility Statement


This accessibility statement applies to, run by HR Connect. HR Connect is a trading brand within Commercial Services Group (CSG) People Services (a trading style of Commercial Services Kent Ltd – Reg No: 5858177), a company wholly owned by Kent County Council and registered in England and Wales.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.  

AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us if you have an accessibility query including:

·         If you are experiencing issues with accessing information or using the website

·         If you find an accessibility problem not listed on this statement

·         If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

·         Email:

·         Call: 0330 1249992

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HR Connect, on behalf of Kent County Council, is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

 This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):


Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.


Web Languages

Page: Home, Cookies

The page selector elements are unclear for screen readers.  Home page does not have a level one heading.  Cookies page also does not have a level one heading (WAG 2.4.4, 4.1.2)

We are working with our developer to fix this issue as soon as possible.



Page: Form Fields

Errors are not announced after sending.  Error messages are not clear as the same text is used across multiple form fields. (WAG 1.3.3, 3.3.1, 3.3.3)

We are working with our developer to fix this issue as soon as possible.


Content that’s not within the scope of the accessibility regulations

Not applicable.

3rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

·         Links to non-HR Connect websites

·         Content/functionality on our website

·         Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

·         Kent County Council Accessibility Statement

Preparation of this accessibility statement

This statement was prepared on 1st September 2022.  It was last reviewed on 1st September 2022

This website was last tested on 25th May 2021. The test was carried out by Kent County Council.